Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
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List Price: $28.00
Our Price: $18.48
Your Save: $ 9.52 ( 34% )
Availability: Usually ships in 24 hours
Manufacturer: American Media International
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Average Customer Rating:  
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Binding: Audio CD
Dewey Decimal Number: 153.6
EAN: 9781932378825
Format: Audiobook
ISBN: 1932378820
Label: American Media International
Manufacturer: American Media International
Number Of Items: 4
Publication Date: 2005-11-25
Publisher: American Media International
Studio: American Media International
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Editorial Reviews:
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Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.
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Spotlight customer reviews:
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Customer Rating:
Summary: Recommended for Everyone
Comment: After a very mild, but poorly handled (by me) confrontation at work, my boss recommended that I read this book. He felt it would help me learn tools to deal with the little squabbles that happen everyday in a hospital environment. It did- and also helped almost immediately with a personal problem as well.
I had an altercation with a landlord soon after completing this book. He kept trying to make the conversation unsafe- escalating and blaming me for things that he had not completed properly. I found myself using a few of the techniques from the book! It worked! Every time he escalated I identified it from the book and brought the conversation back to a "safe" area focused on the most important issue. By the end of the conversation, we were both calm and had at least identified the problem (step one of solving it!)
I immediately bought a copy for my younger brother- who had just been promoted to management in a sales job. He's reading it now on his commute in the form of a book on CD. I'm reading Crucial Conversations right now by the same author. This book is immediately applicable and does indeed deliver the promised techniques, with very excellent and very readable examples, for many of the squabbles we run into during the course of living.
Customer Rating:
Summary: Still using these teachings
Comment: I forgot I read this book until I saw it on my list. The teachings are memorable and I am still using them on a daily basis. I am also still giving people advice from this book. Excellent for managers and supervisors. I was making many common mistakes and this book helped put me in the right direction. It is rare for me to remember the in-depth content of books, but this one is well written and has helped me greatly.
Customer Rating: 
Summary: The first half is a must-read.
Comment: The first half of this book was excellent. Part I was titled "Work on me first". Under it was Chapter 2 "Master my stories: How to get your head right before opening your mouth". It talks about the stories we tell ourselves to explain what is happening around us. These stories can have a profound influence on your life. Negative stories tend to become self fulfilling prophesies. I'd heard about these stories in a talk. The speaker asked us not to share what we had learned. So I was pleased to see it in another source. The second half of the book I suspect was written by another author. Perhaps if I'd been practicing their suggestions it wouldn't have felt like formula writing. That said, I would still recommend this book to anyone who feels uncomfortable confronting people around them even when it is necessary.
Customer Rating:
Summary: Crucial Confrontation
Comment: The book provides an excellent methodology for addressing issues in both my business and private life. I thought it very helpful with completing my performance reviews for both high and low performers.
Customer Rating:
Summary: Great job
Comment: I appreciate the books a great deal. They are wonderful tools for improving communication, which is something we all need, and especially when the stakes are high. Great book.
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